Why do you charge me without my knowledge? I kept receiving auto shipments from NuBest.

It seems you actually signed up for recurring orders by accident. 

In case you have selected "Subscribe and get 15% off next order!" instead of One-time purchase upon your previous purchase, it is assumed that you have read, understood and authorized NuBest to charge you on a recurring basis. For example, the product will be shipped to you automatically every 30 days if you have chosen 1 month delivery for the subscription. It can also be shipped every 15 days, 45 days, or 6 months, etc.

It was such a shame that you registered for subscription purchase and forgot about it afterwards, but this situation is quite common and understandable. For details about subscription purchase, please check out our policy here:

https://www.nubest.com/subscription-purchase-terms-conditions/

To terminate auto-payment as well as recurring delivery, please email us at  support@nubest.com  and also cancel your subscription at the following link:

https://www.nubest.com/login/?next=%2Frecurring-payment%2Fsubscriptions%2F  

* Note: When you see a pop-up saying "Username or password is incorrect!" and can't log in, it is because you have not registered for an account on our website. Please use the email address you submitted on your previous purchase to register an account, and then go to the account settings to cancel subscription after signing up successfully.

Please note that in case you return items of delivered recurring orders, shipping fees and handling fees of the orders  will be deducted from the refund amount in accordance with our Return Policy published HERE.