I can't use the purchased product. Can I return the item & get a refund?

According to our policy, customers can exchange or return products within 30 days since receiving the package.

We will accept the return of your purchased items if:

- The safety seals of the products are still intact.
- The expiry period of the items is longer than 8 months.

If your purchased items are eligible for exchange/return, please send them back to us at the following address:
NuBest US Warehouse - Kansas
10701 E Boston St, Wichita, KS 67207, USA
Phone: 307-213-8118

Please give us the tracking number of your returned package so that we can keep track of it properly. 

After checking the sealed conditions of the returned items in accordance with our factory packaging standards, we will proceed to refund your order. As the refund arises when your order has been delivered successfully, shipping fee and handling fee will be deducted from the refunded amount.